CUSTOMER RELATIONSHIP MANAGEMENT COURSE VIVEK BINDRA

Overview?

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Customer Relationship Management course enables entrepreneurs, solopreneurs and wannapreneurs to deeply understand how CRM software leads to automation and business growth.

The course has been designed to deliver world-class information in easy to understand Hindi language.

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Key Outcomes of the Course:

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• Learn how to ready your business for digital transformation

• Learn what are the benefits of a CRM Software

• Learn what is the difference between a CRM and an ERP software

• Learn how to make funnels & automated triggers

• Learn how to assess the need for CRM Implementation

• Learn how to do customer segmentation

• Learn how to increase sales by implementing CRM

• Learn how to select the right CRM Vendor

• Learn what are the reasons of CRM implementation failure

• Learn how to implement CRM and avoid failure

• Learn how to measure CRM performance

• And many more

Syllabus?

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1. Introduction

2. Digital Transformation

3. CRM Software ? Part 1

4. CRM Software ? Part 2

5. CRM V/s ERP ? Part 1

6. CRM V/s ERP ? Part 2

7. Funnels & Triggers ? Part 1

8. Funnels & Triggers ? Part 2

9. CRM Implementation ? Checklist

10. Customer Segmentation ? Part 1

11. Customer Segmentation ? Part 2

12. Methods to Increase Sales

13. CRM V/S Marketing Automation Software

14. World-Class Customer Service

15. Inter-team Collaboration

16. Traditional CRM V/S Social CRM

17. CRM for E-commerce

18. CRM Vendor

19. Top 5 CRM ? Comparison

20. 25 Reasons of CRM Failure

21. CRM Implementation ? 10 Steps

22. CRM Performance

23. CRM Adoption Training

24. Case Study 1: Logistics Company

25. Case Study 2: Jewellery Showroom

26. Summary