“Customer Service” course provides tools, tips, strategies, and frameworks to help entrepreneurs and solopreneurs to offer world-class customer experience through efficient and impactful customer service.
Key Outcomes of the Course:
Learn how to become a customer-centric company
Learn how to know your customer
Learn how to handle difficult customers
Learn how to provide customer service on social media
Learn the art of communication with customers
Learn what is the role of feedback in customer service
Learn how solopreneurs can provide effective customer service
Learn what are the different customer service tools
And much more
Syllabus
1. Introduction
2. Customer is GOD!
3. Secret to Customer Delight
4. Acquisition VS Retention VS Churn
5. How to Become a Customer-Centric Company?
6. Building Rapport with Customers
7. Know Your Customer Data
8. Art of Communication
9. Golden Phrases in Customer Service
10. Role of Effective Listening
11. Empathy in Customer Service
12. Handling Difficult Customers Situations
13. DNA of Complaints – Part 1
14. DNA of Complaints – Part 2
15. Customer Service for Solopreneurs
16. Customer Service – Cost OR Revenue?
17. Need for Omni-Channel Service
18. Customer Service on Social Media
19. Customer Service Centre
20. Customer Service Tools
21. How to Scale Your Customer Service?
22. Sales, Marketing & Service
23. Customer Feedback
24. Future of Customer Care
25. Refreshing Customer Experience
26. Customer Service – Case Studies
27. Summary
